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Insight

Insight
Sep 12

Human insights, the key to building brand trust and emotional resonance

Consumer cynicism is at an all-time high1, and with it, a drop in brand trust. A statistic from Havas 2021 Meaningful Brands Report shows that less than half of brands are seen as trustworthy (47%), with numbers in East Asia being as low as 24%.2

This presents yet another challenge marketers must tackle. But how? A loss of trust can’t be made up for with more ads—as it is, consumers see 4000 to 10,000 ads a day3—or more data. Data-driven efforts like personalisation or programmatic media buy are only as effective as the ad itself, and in an increasingly digitalised world, data privacy is yet another factor that can erode consumers’ trust.

Rather than looking to these tools to enhance the ad experience, brands should turn to and focus on human insights.

These insights paint a picture of what matters to consumers and guide us to forging an emotional connection and later, building trust. Ultimately, trust impacts sales as a major value driver, both in the short-term and in the long-term.4 It can’t be ignored.

So, what are human insights exactly, and how can brands leverage them?

What are human insights?

Human insights are the “why”. While data offers numbers and measures quantitative metrics, human insights ask, “what happened” and “why it happened”. These insights are typically difficult to quantify and are highly subjective. They are rooted in observation and unfortunately, in today’s data-driven world, overlooked.

Our Head of Strategy, Edmund Lou, adds:

“Observations are key to any communication strategy. You don’t always find great big ideas from data. Rather, it’s the legwork of getting on the ground to observe and experience it all together.”

He goes on to say, “Observations are almost like a lost art. Brands tend to sway towards data because it “looks more credible”.” In reality, data and observations go together. For example, “One way to make observations appear more “credible” is to turn [them] into a survey, which will result in “data”.”

Why human insights are so important

You can tell when an ad or piece of content is utterly engaging. It hooks you in and has a certain je ne sais quoi—a quality that cannot be described or named easily, that retains your attention. As an audience member, you may feel moved or excited, or even inspired.

This is what happens when human insights are used strategically. They resonate.

Edmund explains, “[Consumers] will feel that a brand knows and understands them. The right use of such insights bridges the gap between brand and consumer. By closing [this] gap, brands can build stronger, lasting relationships with consumers.”

So, what might they look like? We’ve curated several case studies below.

Example #1: Kärcher Malaysia tugs heart strings

Big idea: Oddly Satisfying

Human insight: House cleaning is seen as a chore to many. But the positive takeout is that cleaning is somehow oddly satisfying.

Kärcher Malaysia has used this big idea since we won the pitch in 2020. The concept goes beyond what the brand and its product offerings do, but rather what emotional benefit a consumer derives from using their product. In this case, it’s about that tingle of satisfaction from cleaning, which to many, is oddly satisfying.

While one-off campaigns leverage different insights, this big idea will always be the foundation for future campaign ideas.

For instance, our Raya campaign for the brand. Titled “Rumahku, Memoriku”, the campaign ties nostalgia to the odd satisfaction that comes with cleaning. It draws on this additional insight: families may bond when they come together and spruce their homes up for Raya, but such memories can be side-lined and even forgotten.5

Example #2: Nissan leans into family dynamics

Big idea: My One Better Than Your One

Human insight: Sibling rivalry is real and it’s more obvious during Chinese New Year (CNY).

During the celebrated, annual festivities, Edaran Tan Chong Motor (ETCM) and NISSAN sought a way to build brand affinity and relevance, while promoting their vehicle models.

To do so, they produced a film in collaboration with us and Clic Production. The film is set during CNY when two brothers—and their families—arrive at their parents’ home for a reunion lunch. Over lunch, casual chatter escalates into sibling rivalry. The two brothers and their wives battle it out, comparing their cars, lifestyles, and accomplishments. This eventually reads futile when the siblings’ parents teach them a valuable life lesson.6

The sibling rivalry in this scene, according to the brand, is common in Chinese families and especially so during the festive period. Leveraging this insight, ETCM and NISSAN took the opportunity to share this message with Malaysians: quality time with loved ones outweighs comparing achievements.

Example #3: KFC and the enduring tagline

To cap off these campaigns, Edmund shares his breakdown of KFC’s tagline and how it connects back to human insights.

Source: Business Insider

Tagline: Finger Lickin’ Good

Human insight: Consumers tend to eat fried chicken with their hands. And when they are done, they lick their fingers in satisfaction.

It’s an insight based upon observation. Data will likely never show the exact percentage of people who eat fried chicken with their hands, nor how they end a satisfying meal by licking their fingers clean.

But this true statement shows us why KFC’s long-time tagline still connects with us Malaysians and people all over the world.

Conclusion

Human insights are powerful and can impact bottom-line metrics even if they don’t always have the data behind them. And this is because these insights speak to experiences we have. That is what makes them relatable and emotionally compelling. Without it, to the consumer, an ad is just an ad. People would not care if 75% of brands disappeared1 because there is no meaningful connection.

Instead of seeking out more digital tools, focus on human insights. Find the nuances that connect us as humans and infuse them into your marketing strategies. Tell stories that your consumers can’t help but resonate with and associate that emotional engagement with your brand.

To humanise your brand and build meaningful relationships with your consumers, get in touch.

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Insight
Aug 12

Differences between
Digital Creative Automation and Dynamic Creative Optimisation

The ad landscape is saturated with digital assets—photos, music, videos, animations, and interactive ads—all intended to capture the consumer’s attention.1 From a boosted social post to multi-channel ad delivery, the question we often ask is, “Is this ad reaching the right audience?”

In today’s content-rich world, there’s no avoiding it. You’ve got to make sure your ads are relevant to your buyer persona, that they’re quality-controlled, and you’ve also got to scale these efforts. You’d eventually wonder how many more ads you need to serve and if you can optimise and save costs.

All without creative teams burning out.

The best way to keep up? Eliminate the manual creative process. Dynamic Creative Optimisation (DCO) and Digital Creative Automation (DCA) are two types of automation tools worth considering. Though they sound similar, their uses are fairly different.

So, what are the differences between DCO and DCA?

DCO: A complex tool that fuses programmatic media buy with creative automation

As the name suggests, there are two parts to it 2:

  • Dynamic Creative allows ad components to be swapped in real-time to build new creatives automatically.
  • Dynamic Creative Optimisation uses “artificial intelligence and machine learning technology to create and serves the most effective combination of creative elements for each viewer” 3, informed by real-time data, testing, and live analytics.

“This technique enables you to create multiple iterations at speed. By combining the dynamic elements with analytics, it becomes easier to resonate with your audience and optimise creatives for an increase in relevance and ad performance.”4

In short, DCO is a useful tool that enables visual asset creation on the fly. However, what is DCO’s most unique feature is also its biggest limitation.

Challenges to know include:

  • The complex features of DCO have a steeper learning curve.
  • The platforms that offer DCO require integration and these could be limited to one platform rather than multiple DSPs.
  • Most DCO platforms only produce HTML5 banners, not other formats, such as video.
  • Existing templates on these platforms cannot accommodate different kinds of content.
  • Only simpler elements can be swapped in and out, hence there are limitations on editing, revising, or adjusting layouts for different ad versions.

Though DCO is powerful, its creative flexibility is a limitation worth considering, particularly if that’s a workflow you find important. In this case, it’s worth trying a hyper-focused asset-creation tool: DCA.

DCA: A managed service that speeds up personalised creative production

Unlike DCO, Digital Creative Automation (DCA) focuses entirely on removing manual adjustments to creative assets through automation.

Why would this matter?

Imagine taking a single creative asset and localising it for multiple markets, in different regions, with different languages.

“Most creative teams spend between 30-50% of their time managing the manual process of design adaptation, forming a creative bottleneck that ultimately compromises the agility of a marketing agency or team.” 2

DCA helps you eliminate these manual workflows and creates space for your team to work on what impacts ROI: creativity.6

By optimising the creation of better, more relevant visuals, you can keep up with the sheer amount of creative assets needed for your ad campaigns and you can maximise each asset’s visual impact.

Why DCA?

There are 3 reasons why DCA is ideal for those who are seeking creative automation solutions and need flexible content production.

1. DCA is platform agnostic

Our biggest flex is how integrative DCA is. It’s not tied to a specific DSP or media platform, so it’s flexible enough to produce various types of ad assets for any server. This saves you time and costs, especially if you’re new to adding an automated component to your workflows.

2. DCA is flexible across multiple types of creative production

With DCA smart template, you can adapt any type of content—think static visual, video animation, HTML5 Banners etc.—to your needs. DCA lets you churn out creative assets across multiple channels, modify languages for different countries, and target varying audience segments.

3. DCA helps you better understand your consumers through personalised creative

Having personalised ad variations lets you test and gather consumer insights. This helps you understand how your consumers respond to different types of creative content and what resonates with them. Focusing on what works then leads to overall improved campaign performance and better ROI.

Conclusion

These creative automation solutions are ideal for different situations, so which tool should you go for? We recommend first examining your needs and what automation can do for you.

If you already have a robust media buy workflow in place, are looking to understand what content speaks to your audience, or you’re looking to try out automation, DCA is our recommended option. It’s the solution to root out inefficiency, create resonant and engaging ads, and help you capture consumer attention.

See how we’ve helped Grab save 80% in man-hour costs.

If you’re ready to launch a personalised ad campaign with DCA, get in touch to schedule a demo.

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Insight
Jul 26

Not just for Gen-Z, it’s time to elevate consumer experiences with AR & VR

Augmented Reality (AR) and Virtual Reality (VR) aren’t for the future. They’ve been around and they’re only becoming more prevalent. Though they’re associated with Gen-Z platforms like Snapchat and Roblox, they’ve also crept into the mainstream consumer’s daily life.

This was most evident during COVID-19 restrictions when majority were confined to their homes. Consumers drastically shifted to the digital-scape and businesses followed suit. To bridge the physical-virtual gap, businesses used AR and VR to ease consumers’ purchasing journey and emulate the traditional, in-store experience. Consumers could visit virtual pop-up stores, try-on products from their couch, and interact with brands in ways that weren’t available before. Brands that pivoted and catered to consumers’ needs during this period remained top-of-mind and boosted sales.

Very quickly, imagination, immersive interaction, and ultra-convenience came to characterise this period of online shopping. Though we have emerged into hybrid living, consumer expectations have been raised permanently. Failing to meet these expectations will result in consumers losing interest. AR and VR present a unique solution to meet and even elevate these expectations.

Brands that integrated AR and VR into their marketing strategies discovered two main benefits:

1. Improving brand recall + recognition

Source: Pocket Lint

VR promises a fun, immersive experience1 that eliminates the need for ad-blockers and invites the consumer to interact voluntarily. During a VR in-game advertising study, YuMe Research discovered that:

  • 74% found VR ads less intrusive than digital advertising
  • 69% said the ad was well-integrated
  • 26% of respondents felt that seeing a brand in a virtual world was more memorable than a digital video ad

This erases two common marketing gripes—ad avoidance and the lack of ad recall. YuMe research lead Mireya Arteaga says, “[The] study indicates that VR advertising is highly memorable in any format.” Notably, video ads do deliver the highest rate of ad recall in the VR world.2

This kind of branded messaging goes beyond interactivity and engagement, it also offers consumers the opportunity to own their ad experience,2 further shifting the brand-consumer dynamic.

Naturally, there are challenges that come with crafting highly immersive ads. For example, while advertising in multiplayer VR games enables the transference of high emotional engagement to an advertised brand—and is an opportunity to deliver an ad with high recall—crafting a noticeable ad unit within an engaging game is a challenge in itself.2

Source: Games Radar

Fortnite X Travis Scott

When done right, in-game VR advertising yields astronomical results. Take Travis Scott’s Astronomical concert in Fortnite. The game involved players as early as during the virtual stage’s construction, showcasing the changes in what promised to be an exciting event.3

Fortnite followed these pre-launch tactics with a clever in-game launch, offering players a new level and features in conjunction with the concert event. Interested players could also complete tasks to win digital merchandise, such as a Travis Scott avatar skin.3

This concert was a success. 12 million people joined the Astronomical concert, proving that Fortnite wasn’t just a game, but a virtual universe. Players could shop, fight, and attend events. This showed that community spaces with engaged users offer opportunities to building brand presence.3

2. Increasing buyer confidence

Shopping with VR or making use of telepresence—participating in events virtually where users feel the “sensation of being elsewhere beyond their immediate environment”—positively impacts consumer perceptions of a product.

Consumers can interact with the product, thereby eliminating the need for physical prototypes or samples virtually.4 This increases consumer product knowledge, attitude, and purchasing intention.4 Of note, telepresence reduces consumer beliefs regarding product risk more effectively compared to print, video, or online ads.4 With VR, businesses can better serve customers and help them navigate their shopping journeys by mitigating frictions caused by a lack of physical product interaction.4

Similar to VR, AR creates an engaging shopping environment by helping consumers “try-on” products before purchasing. Consumers are more likely to recognise the brand, remember product details,5 and feel more confident. Shopping becomes more rewarding with less risk 5 and consumers are less likely to encounter post-buy disappointment or decide to return the product. A 2020 study by Deloitte showed AR in action, helping several home-goods companies lower returns and increase their conversion rates.6

Source: Makeup AR filter developed by us for LANEIGE

Purchasing online comes with some degree of uncertainty, particularly in beauty. Product photography may not reflect reality and the risk of buying the wrong product may put a consumer off online purchases. AR, or virtual try-ons, are meant to eliminate those worries.

L’Oréal & Modiface

An example of AR reducing barrier-to-purchase is L’Oréal’s project with Modiface, enabling lipstick try-ons via a selfie or a mobile phone’s front camera.7 Global Chief Digital Officer, Rochet, shares, “…Virtual makeup [try-ons] [are] the base of any experience. At the end of the day, the only barrier to buying [a product] is wondering what it will look like.”8

L’Oréal’s AR addition helped reduce that barrier. Consumers double their engagement time and tripled conversion whenever this AR feature was available on one of L’Oréal’s brands’ websites or apps. Shopping is intended to be an enjoyable experience and this AR feature contributes to that. Instead of navigating a makeup counter, people can, and are “…trying 42 looks because it’s fun and entertaining.” Rochet further adds, “People are really playing with it and are really starting to spend time with the brand.” 8

Conclusion

Consumers in the aftermath of the pandemic are tech-savvy and aware of how immersive and ultra-convenient online shopping can be. Their expectations are higher than ever. Integrated AR and VR marketing strategies can help brands navigate, meet, and surpass these expectations.

The question is, are brands in Asia ready to integrate AR and VR as part of their digital marketing strategy to better engage with the consumer?

Talk to us if you need help strengthening your digital presence.

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Insight
Jul 07

This is why people don’t skip TikTok ads

Audiences don’t like ads. In fact, 42.7% of people worldwide use an ad blocker1 just to escape the flood of advertisements. That is, until TikTok.

This video app flipped the idea that ads are unenjoyable. At a glance, stats show:

  • 72% of TikTok users consider ads on the platform inspiring2
  • 45% of users feel more connected to brands that offer value on TikTok 2
  • 49% of users said TikTok helped them make purchase decisions 2

These numbers indicate that brand discovery and ads are symbiotic with the short-video platform. The question is, why?

Well, TikTok is highly user-centric. When users engage with the app, TikTok rewards them by showing them content they want to see.3 Their engagement leads to video entertainment (including ads!) tailored to their preferences. Hence, you get an invested audience that responds favourably to ad content. With the right ads, “the average TikTok campaign ROAS was 2X the median campaign performance benchmark in commissioned studies.”4

So how can brands reach an audience like this? To answer that, we need to deconstruct what makes TikTok ads so engaging.

3 reasons why we watch TikTok ads

They are non-disruptive and engaging

TikTok ads are the antithesis of traditional ads.

Anne Hunter, VP of consumer insights platform Disqo, explains: TikTok’s ad variety, and their integration into the content in a way that’s less interruptive than traditional ads, seem to contribute to their appeal to users.5

She goes on to say, “Display ads don’t have the same emotional resonance as we’re seeing with TikTok formats in an environment where having fun and being playful is part of the raison d’être to be on the platform.”

Take a look at this KFC ad where the brand leans into TikTok’s playful environment. The copy is delivered impactfully with a funny, recognisable character. Though it is clearly an ad, the entertaining concept helped KFC rack up 1.1 million views and 55.9k organic shares.

@kentuckyfriedchicken Get ready. @lilihayes is launching the new KFC Sandwich. (Cuz we paid her to!) #TryTheKFCSandwich #ad ♬ original sound – KFC

Source: TikTok @kentuckyfriedchicken

They are authentic — and the community expects that

TikTok is a place for original content. Audiences expect authenticity and naturally, ad content should accommodate that.

Creator @ola_nowak shares, “Brands should not only care about showcasing their products but should also care about building an engaged audience around their brand.”6

One example of how brands can be seen as authentic is to collaborate with creators. Palmer’s worked with @tonyyounmd, a creator known for his real, no-holds-barred reactions. The brand leveraged his existing persona, leading to an ad that feels organic and invited active engagement.

They are un-produced

56% of users and 67% of creators feel closer to brands on TikTok, especially when they publish human, unpolished videos.2

Un-produced videos are like regular, organic content: entertaining, easy to consume, and most importantly, relatable. Brands don’t take themselves too seriously. They lean into what works on TikTok and put their brand’s unique spin on it. This often means:

  • Trying on-trend audio
  • Jumping on new transitions and filters
  • Using closed captions and text overlay

Of note is leveraging trending audio. The right audio makes the ad relevant. 73% of TikTok users said they would stop scrolling and watch ads with audio7, increasing watch time and overall engagement. This influences if the ad is shown on the home feed, boosts discoverability, and aids brand awareness.

So, what does an un-produced ad look like? Here’s a campaign that perfectly embodies that.

Case Study: SleepTown Singapore

Results8:

  • 360K+ Reach
  • 2.6M + Video Views
  • 1.7K+ New Followers

Who are they and what did they need?8

  • SleepTown is a direct-to-consumer mattress brand targeting the Singaporean market.
  • They wanted to raise awareness of their Cooling Mattress products during 11.11 and 12.12 Mega Sales and drive traffic to their merchant sites.

What did they do?8

  • To highlight their product’s USP, they took advantage of trending period dramas and created a series of ads set in the ancient Chinese palace featuring classic characters, storylines, and scenes their audiences are familiar with.
  • They localised the ad by incorporating Singlish, keeping the overall content informal, relatable, and above all, hilarious.
  • They utilised a TikTok native ad format, Spark Ads, to boost organic brand posts as if they were the usual in-feed content.

The brand garnered record highs in sales and thanks to their humorous storytelling, spread through word-of-mouth as viewers tagged and shared the videos amongst their social circles. 8

Conclusion

The most successful TikTok ads embody this piece of advice: “Don’t make ads, make TikToks.”6 They are user-centric and prioritise what audiences want out of their TikTok experience. When users enjoy the ad content on TikTok, they feel connected to the brand. And this then translates into tangible business results

To learn more about what ticks on TikTok, check out these articles:

If you’re ready to get your brand on TikTok, see how we can help you. Get in touch.

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Insight
Jun 02

Creative automation enables brand trust & loyalty

As the ad landscape continues to grow, advertisements will become more prevalent and customer attention will decline. Marketing and creative teams will have less time to focus on creativity as they grapple with increasing demand for content. Yet, creativity remains the number one factor driving business ROI. 1

The answer? Creative automation. While it does not automate the genius that is creativity, it creates space for that magic to happen. Automating repetitive tasks helps teams scale personalisation without worrying about maintaining brand consistency. 2

Why scaling personalisation matters

Every customer is different, so your ads need to deliver the right message to the right audience at the right time. Messages without personalisation are generic. Worse, they fail to convey the value of your brand and why it should interest your consumer.

Personalisation corrects that. It gives your ads a personal touch by tailoring variables to your customer. These could be language, copywriting elements like CTAs, ad formats, locations, and visuals (including video).

Now imagine modifying these variables day-in-day-out for multiple audience segments, across dozens of ad variations. It’s repetitive, slows down lead time, and burns out creatives.

With creative automation, your team can focus on what matters. They’ll be able to keep up with content churn, get to market faster, and produce impactful assets. In turn, this improves ad performance and creates a better customer experience.

How creative automation helps with brand consistency

As you increase your personalisation efforts, it’s paramount to maintain brand consistency. Each touchpoint is an opportunity to remind customers why your brand is familiar and trustworthy. This is done by consistently delivering messaging that is aligned with the brand’s “core values, brand promise, and brand identity elements.”3

These could be visual elements such as typeface and colour palette, or something more abstract like language and brand voice. Regardless, consistency helps your brand stay cohesive and recognisable across marketing channels, thus building brand familiarity.

Creative automation ensures brand consistency at every touchpoint by:

  • Keeping to the brand guidelines regardless of versions and formats
  • Maintaining quality control even with a high volume of creative production under time constraints.
  • Reducing potential human errors during repetitive creative tasks

Is personalisation worth investing in?

The numbers speak for themselves:

  • 80% of consumers are more likely to purchase from a brand that provides personalised experiences. – Epsilon 4
  • 86% of marketers have seen a measurable lift in business results from their personalisation campaigns. – Evergage 5
  • 55% of marketers say the top benefit of personalisation is increased visitor engagement and improved customer experience. – Evergage5

Using creative automation to reduce tedium means more time to focus on what matters. Your brand can gather feedback on what elements and combinations work best for your audience and campaign.

Our proprietary Digital Creative Automation (DCA) system does all the above cost-effectively. Best of all, this system is platform agnostic — meaning digital creative assets produced will be compatible with any platform or media you’re targeting. Our clients like Grab have used DCA and seen up to 80% savings in resources while improving campaign performance.

Conclusion

A word of caution, creative automation is not the end-all-be-all. Without something great to automate, what would the result be like? The point of creative automation is to make way for what impacts business ROI: creativity.

“By empowering marketers to scale content creation and distribution independently and in line with brand guidelines, creatives can concentrate on what they do best: creating original, memorable campaigns that strengthen brand identity and inspire trust.” 1

Looking to personalise your ads? Or maybe you want to take creative production to the next level?
Schedule a demo to see how DCA can help you. Get in touch.

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Insight
May 18

Should brands be using virtual influencers?

With the excitement that comes with Metaverse, we cannot NOT talk about virtual influencers. Whether they’re animated or an uncanny mimicry of a real-life human being, these CGI characters are capable of influencing purchasing behaviour and have amassed followers of their own.

You might think virtual influencers began with the Metaverse, but the culture behind this type of influence dates back to 1980s Japan. Japanese anime and idol culture existed long before we had the technology to generate CGI humans.1

In fact, though tech advancements now enable production teams to create human-like virtual influencers—complete with a custom personality2 —animated virtual influencers are still popular. For this reason, we’ll use the term “virtual influencer” to cover both human-like and animated influencers in this article.

Are virtual influencers legit?

In a thesis by W.E.M Wolff, titled A Trend or is the Future of Influencer Marketing Virtual?3 , virtual influencers were noted to be successful at two things.

  1. Impacting purchase intention
    It was found that virtual influencers can generate social responses and behavioural change, and this is due to their ability to “create rapport with consumers and being perceived as authentic social beings.”4
  2. Gaining engagement
    It was discovered that virtual influencers have 3x more engagement than real life, social media influencers.5

These findings further support a recent online survey by The Influencer Marketing Factory. They found:

“Virtual influencers can convince others to spend their own money… [with] 35% of the survey’s respondents [saying] they’ve bought a product or service promoted by a virtual influencer.”6

In a nutshell, virtual influencers bring plenty to the table. So much so that they’ve been leveraged to different degrees of success by different brands. Majority of which are recognisable names.

How have brands used virtual influencers?

Brands as early innovators have used virtual influencers to inject freshness into their marketing. From VTubers to vocaloids, to the hyper-real influencers, different brands and industries have found effective ways to partner up and market with them.

1. Luo Tianyi & NESCAFÉ Smoovlatté

Source: Vocaloid News

Luo Tianyi (洛天依) is a vocaloid and as of right now, China’s biggest virtual pop star. She was created independent of a specific brand and takes on campaigns and collaborations much like a regular influencer would. A recent collaboration involved the bottled coffee brand, NESCAFÉ.

The campaign7:

  • Aimed to gain ground with younger audiences who are uninterested in bottled coffee through a demonstration of innovation and an understanding of youth culture.
  • Targeted Tianyi’s fans through Bilibili, China’s biggest youth culture website; Nescafe teased the campaign during 11.11 by airing a customised video featuring the virtual influencer.
  • Leveraged Tianyi to provide a personalised experience that involved scanning the Smoovlatté bottle via mobile phone in order to offer the consumer one-to-one interaction with Tianyi. Users could then play micro-games to unlock a personal voice message, entirely customised to them based on location, weather, and time of day.
  • Users could share these greetings on WeChat, spurring posts and discussions with friends.

2. Lil Miquela & Samsung #TeamGalaxy

Lil Miquela is an independent virtual influencer with a realistic appearance. A big part of her branding comes from how authentic or real she seems. She’s portrayed as an effortless, cool, and self-aware character with values that align with today’s Gen-Z. From carefully constructed social posts depicting a “messy” real life to her witty bio stating, “19-year-old Robot living in LA”, she’s an embodiment of the term authentic.

The campaign8:

  • Samsung launched the 2019 #TeamGalaxy campaign with four members—Steve Aoki, Millie Bobby Brown, Ninja, and Lil Miquela—meant to embody their tagline, #DoWhatYouCan’t.
  • #DoWhatYouCan’t is an extension of Samsung’s philosophy—to defy barriers, to do what inspires you, and to confront your limits. Miquela as a reflection of technology trends, innovation, and authenticity, aligns neatly with Samsung on both their tech and philosophical fronts.
  • Samsung also linked the Galaxy phone’s limitless possibilities with Miquela’s own infinite potential as a virtual influencer, singer, and activist.8

To work with virtual influencers, or not?

Source: DMEXCO 

Virtual influencer services largely fall into two categories. The first, working with a virtual influencer the way you would with a real life one. The second is to create a virtual influencer from scratch for a brand. Either way, both offer a host of creative opportunities and experiences.9

The benefits of leveraging virtual influencers include:

  • Lower costs per follower
    Do you know, the price of working with a virtual influencer is much more affordable compared to an influencer with the same number of followers?
  • Full control over behaviour and messaging
    There is more room to prevent unwanted messaging or perceptions to be shown to the audience without compromising the unique personality of the virtual influencers.
  • Brand-aligned personalisation
    If creating a virtual influencer from scratch, they can be modelled to reflect a brand’s persona and values. This means the virtual influencer will be one-of-a-kind.
  • Giving the brand a good impression
    Utilising virtual influencers can help a brand appear as if it’s fresh and in line with the young, tech-enthusiastic generation’s interests.

However, potential cons of utilising virtual influencers are:

  • A lack of authenticity
    A virtual influencer might come across as “not-human” and lack the genuine quality, as they are ultimately fictional characters. Hence, unable to connect or develop trust with customers.
  • Discomfort and backlash
    Consumers unfamiliar with virtual influencers or with preconceived perceptions may not react well to a campaign utilising them.
  • High development and production costs
    If deciding to create a virtual influencer from scratch, this will require high production costs.

The big question with virtual influencers often is, do they replace real life influencers? Though it is tempting to consider this, Didi Pirinyuang, Executive Creative Director at Ensemble Worldwide, shares an interesting perspective.

“The rise of virtual influencers is not an indication that they are human replacements, but rather, a form of escapism and fantasy that provides audiences with a canvas to project their voices, interests, and personalities.”2 In other words, knowing the influencer is a virtual rendition, or a fake, doesn’t matter. What matters is how consumers relate to these virtual influencers.

All in all, as people still value the human touch, virtual influencers won’t be replacing real life influencers just yet. But they present interesting new ways to relate to customers and for brands to expand into the soon-to-come metaverse.

Get in touch to see how we can help you. 

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Insight
May 11

NFTs for brand engagement and consumer loyalty

NFTs are everywhere and you’ve likely heard of them, but just what are they? Are they linked to cryptocurrency or are the two the same thing? What relevance do NFTs have for brands?

We’ll give you a short breakdown and take you through why all the big brands are jumping on the NFT train.

What are NFTs?

NFTs is short for non-fungible token. The Forbes definition describes it as a “digital asset that represents real-world objects like art, music, in-game items, and videos” that are “bought and sold online”.1

Since its introduction in 2014, NFT application has expanded widely to all sorts of areas, from premium auction houses like Christie’s to regulating and authenticating NBA tickets.1

Are NFTs and cryptocurrency the same?

The short answer is no. Though NFTs are built on a similar platform3 to cryptocurrency, it is more of a subset of crypto culture.

NFTs Cryptocurrency
Fungible/Non-fungible Non-fungible

Meaning it is a unique item that cannot be replaced with something else2 and is not mutually interchangeable3.

Fungible

Is not a unique item, this means it can be interchangeable.

E.g., 1 bitcoin can be exchanged with 1 bitcoin.3

Economic value Has more than Economic value

NFTs can hold both monetary value as an investment and immeasurable value (e.g., community, exclusivity, status).4

Only has Economic value

Cryptocurrency is a currency and can be used to purchase items (that have the platform for it) in the same way transactions are made online.3

Do NFTs have any value?

Source: The New Yorker

Let’s start with where NFTs derive their value from. According to an article in the Harvard Business Review, NFTs have value in these ways.

First, NFTs are a new class of digital assets

NFT value first lies in its mimetic nature—meaning it holds value because other people value it.

This means the value of an NFT hinges on its community. Harvard Business Review goes as far as to say that the success of an NFT project is dependent on a robust community of users or early adopters to establish the NFT’s value.4

Second, the tech underlying NFTs has practical usage

The value of NFTs to brands begins beyond their current image as a digital collectable. NFT technology offers a realm of opportunity for brands seeking to expand their digital touchpoints.

Certain features include:

  • Clear ownership. This prevents counterfeiting and can function as a4 membership card, ticket, or a key to a virtual community space.
  • Making it easy to send additional digital or physical products to anyone who owns a specific token.

This is where brands can explore, experiment, and integrate NFTs into a successful strategy.

So NFTs are cool, but what does it do for my brand?

NFTs in the now and the future could be the central, digital touchpoint between brands and their consumers.5 Unlike NFT-focused brands, a brand-backed NFT is about “tying the core of the brand” with the brand and core product.

As NYU Professor Arun Sundararajan puts it, “brands must look further ahead than the design and implementation of the NFT sale itself… and think about what this means for the evolution of their relationship with their customers…”6

Here are 3 ways brands can benefit from and dabble into NFTs:

1. Improved brand perception

Source: ONE37PM

Budweiser’s NFT Royalty drop combined philanthropic efforts with a commercial NFT project to offer micro-sponsorship, “allowing the brand to rise above the more prosaic philanthropy” of donating the proceeds like other brands have tried.8

What they did7:

  • Budweiser sponsored 22 rising musicians via their Royalty NFTs, creatively using the capabilities of NFT technology for micro-sponsorship.
  • The Royalty NFTs enable anyone to invest in these emerging artists before they are famous and to extend their support to them.
  • They sold 11,000 tokens in total, with 500 NFTs per artist distributed across three tiers (core, rare, and ultra rare).
  • The NFTs were intended to represent users’ loyalty to their favourite artist.
  • The higher the tier of NFT, the better the perks, including one-on-one video calls with their favourite artist.
  • NFTs were available to purchase with credit cards and certain types of crypto-currency.

This launch improved Budweiser’s brand perception in two ways.

  • First, the philanthropic dimension to their NFT drop complemented their existing reputation as a contributor to the entertainment space.
  • Second, their early NFT adoption “positioned the brand as an innovative leader in [its] space.”8

2. Modernised loyalty marketing

Source: Vogue Business

“Branded NFTs represent a new way for people to bring physical belongings into virtual worlds and articulate brand affinity. They’ll do this for the same reason that some people buy limited-edition vintage sneakers in the real world—to be seen wearing them.”9

Put another way, NFTs will become a social currency that connects people to brands8 and this is possible across various industries.

Beauty brand Clinique eschewed treating their NFTs as an asset with monetary value and instead used them to build community and loyalty.

As Carolyn Dawkins, Senior VP of Clinique Global Online puts it,

“These NFTs are a uniquely contemporary way to celebrate loyalty and put our consumers in the driver’s seat, with storytelling and engagement at its core.”10

What they did:

  • They hosted a giveaway where the terms to join included signing up for a loyalty programme.10
  • Created NFTs inspired by cult favourite products as part of a rewards scheme to shoppers who signed up for the loyalty programme. Shoppers got to own 1 out of the 3 NFTs, got early access to buy often unavailable items, and gained free Clinique products. 10
  • Set up crypto wallets for the winning customers and got their foot in the proverbial Metaverse door, setting them up to easily join their VR (Virtual Reality) community spaces.10
  • Used the loyalty programme to gather first-party data and insights.10
  • This use of NFTs to engage the customer rewarded existing members, incentivised new members to sign up, and offered some social currency to owning a Clinique NFT.

3. Enhanced consumer experiences

Source: Stylus

Due to the nature of NFTs, they can be endowed with increased purpose over time4. This means early NFT offerings such as a ticket or brand collectable could become a digital key to exclusive experiences later.
This can take the form of9:

  • Exclusive admittance to in-person events, conferences, VIP lounges, special venue sections, and so on.
  • Access to private, moderated Discords where brands can reward super customers through giveaways, surveys, gifts, tutorials, and even one-on-one chats.
  • Commercial ownership in part or in full, turning the customer into an investor, a member of a club, a brand shareholder, and a participant in a loyalty program all at once.

As the metaverse becomes a reality, NFTs will become invaluable to marketers, in part because of their ability to work with other digital products and systems. Thus, making them usable across virtual communities.9

With improvement in technology, there will be questions. Two common concerns consumers have in the ever-evolving digital era are about privacy and accessibility. Though tools like NFTs provide opportunities to better personalise consumer experiences, are consumers themselves able to receive these experiences or would NFT accessibility present a point of friction?

Further food for thought includes privacy concerns the educated consumer might have, how their data might be collected and used, and so on. For brands, will there be a need to address these concerns?

We’re in very early stages of the metaverse and by proxy, our adoption of elements like NFTs. Naturally, brands are taking a largely experimental approach. Brands are either early adopters and address issues as they come, or they wait and see.

However, one thing is clear. These concerns have yet to hit the mainstream while brands that have embraced NFTs are in a win-win situation for themselves and customers.

Get in touch to see how we can help you. 

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Insight
Apr 12

Aligning your brand with TikTok

In part 1, we covered how TikTok differs from Instagram Reels, what subcultures are (aka community), how trends form, and why audio both does and doesn’t matter.

This round, we’re breaking down how your brand can create for TikTok, why subculture matters, and finally, we’ll shine a light on brands that are flourishing and what the takeaways are.

But first, the pre-requisites for effective content creation on TikTok

From the metrics the algorithm values to what captures user attention, success on the app comes with a set of rules. Though open-ended, these rules offer guidance towards understanding the algorithm and leveraging it to create compelling content.

One of these so-called rules is neatly wrapped up in the term “account authority”.

Account authority

In a nutshell, this impacts how your content is distributed to new viewers. Think of it as your content being graded by TikTok’s algorithms, based upon a few elements which are worth taking note of for a successful TikTok strategy.1

First 5 posts Verticality View tiers Deleted videos
TikTok wants you to create a consistent type of video. The first five you create help TikTok evaluate what kinds of videos you’ll continue making. Think of these as your first impression on TikTok. To build authority (or credibility), pick a theme or topic and stick to creating content around it. Switching into a new category is akin to starting all over because you lack authority in that vertical. The number of views you get determines what tier your account is and how easy or challenging it would be to go viral. E.g., 1000-3000 views mean you’re a mid-tier account. Constant deletions tell TikTok that your account puts out a high rate of poor-performing videos.2

Why do view tiers matter?

View tiers are levels of distribution to a cold audience (people who aren’t following you) and your followers based on certain metrics1 such as:

  • Watch time completion and re-watches
  • Engagement variety (e.g., Likes, comments, shares)
  • Engagement velocity (how quickly users engage with a piece of content)

There are 5 view tiers in total, where each level up increases the number of cold audiences TikTok shows your videos to. Whether your video is shown to additional viewers is dependent on overall performance, including the above mentioned metrics.

This brings us back to the fact that TikTok is extremely user-centric. They want to show their users videos that will capture and retain their attention. Hence, watch time is the most competitive metric and the most important one.

While trends abound, people also enjoy content that is unique. This leads us to a big part of what it means to really create for the app.

Create for TikTok

You mean I can’t just jump on trends or repurpose existing videos?

Jack Gordon, an experimental YouTuber, went viral on TikTok in 7 days.3 Here is what he found:

  • The algorithm values standalone videos created for the app. A 6-part series repurposed from a YouTube video needs context and hence, does not do too well.
  • Doing what is popular doesn’t make sense. People would easily get bored and are going to seek out unique videos.
  • The algorithm is like a person who wants to be entertained, hence the algorithm is going to look for fresh new content.

These findings drive home the point that creating FOR TikTok is important. It emphasises that the community and culture on TikTok are different from other apps.

We chatted with our behind-the-scenes TikTok expert and their process.

On top of repurposing TikTok content to Instagram (not the other way around), they added, “most of my content is TikTok-relatable, so if you’re not on the platform, you wouldn’t get it.”

A big part of being relatable on TikTok is understanding who your audience is and creating content that resonates with them. This leads us to the value of finding your subculture, A.K.A your community on TikTok.

Find your subculture

First, themes or verticals are not the same as a subculture. A theme or vertical is broad. It can be a category or niche, while a subculture is a community. For example,

Theme: Food

Subcultures:

  • #CookingASMR: Relaxing videos that showcase recipes or the cooking process with an emphasis on showcasing sound.
  • #TooGoodToWaste: A sustainability-focused food subculture that revolves around using up food and reducing waste.
  • #BrunchTok: An aesthetic foodie community committed to creating beautiful meals.

To find your subculture, consider niche interests that align with your brand.4 Subcultures often rise around similar interests or mindsets regarding these topics.4 If a large enough hashtag exists (like #BrunchTok), chances are that there’s an audience there interested in what you might offer.

Doing enough research into a subculture helps your brand4:

  1. Connect with highly engaged and interested communities
  2. Understand these communities’ interests, mindsets, and psychographics to create content that resonates
  3. Tailor your content and approach to effectively target an audience
  4. Establish genuine connection, garnering enormous reach and engagement
  5. Create a brand image around the way you want to be perceived

To give you a clearer picture of how different brands achieved this (beyond funny videos, dance trends, or the classic fashion and cosmetics industries), we’ve analysed two case studies below.

Case Studies

Ryanair: Building a successful community

Source: Extra.ie

Subculture: #Flying

Stats:

  • 6M followers
  • Their hashtag #RyanAir hit 655.1M views

Ryanair blew up on TikTok by delivering traditional PR in a way that’s entertaining and relevant.

What they did well6:

  • Comedic content revolving around their value proposition, affordability.
  • Customer experiences and their criticisms flipped into jokes that are both self-aware and entertaining.
  • Videos that leverage trending audio and text memes.7

Takeaways:

  • Show up early and experiment.
  • Lose the corporate tone of voice and change the language to suit the audience on TikTok.
  • Read comments to see how people engage with your brand and interact with your viewers.
  • TikTok is a creator-first platform. Creators do more than sell, they build personality.

A testament to the community they’ve built is clear based upon the user-generated content (UGC) from fans of Ryanair. Gen-Zs are so committed they purchased Ryanair flights simply to film they’ve been inside the TikTok famous plane.5

Little Moons: Sparking engagement and driving mass awareness

Source: Hydrogen

Subculture: #ASMR #SatisfyingVideos #Mochi

Stats:

  • 137K Followers
  • 7M Impressions
  • 15,000 User Generated Videos
  • #LittleMoons hit 150.7M views
  • #LittleMoonsMochi hit 107.7M views

Little Moons Mochi ice cream went viral in the UK after TikTokers shared themselves discovering these small, aesthetically packaged treats.8 As the brand gained traction on TikTok, Little Moons took advantage of its virality and put out content to further sustain momentum.

What they did well6:

  • Brand-created content leveraging trending or viral sounds, while tapping heavily into the #ASMR and #Satisfying videos community.6
  • User-generated content involving food reviews and how users can get their hands on the sell-out ice cream.6
  • To date, their best performing videos involve hands-on squishing and smush-ing the ice cream balls.

Takeaways:

  • Leverage FOMO and user curiosity to drive store traffic.8
  • Harness an organic trend and prolong a viral moment.9
  • Gen-Z uses TikTok as a source of inspiration and is primed to discover food brands and share them.
  • Support organic content with a well-placed ad strategy9. Little Moons ran a One Day Max In-Feed Ad. It displayed natively in the For You feed, intended to retain an organic feel to maximise engagement. This paid off, resulting in a 1300% increase in sales in Tesco.

Conclusion

TikTok is an experimental platform with the ability to complement the rest of your marketing channels. It has demonstrated sales impact, opportunities for community engagement, and ramped up awareness for brands. It’s a channel well worth pondering and pursuing.

Kickstart your TikTok strategy with us today. Get in touch.

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Insight
Mar 16

TikTok vs Instagram Reels: What brands need to know

TikTok’s been abuzz for some time now and for good reason, the app is a hub for virality with influence on mainstream culture and consumer interest. Naturally, brands are interested in getting a piece of the pie. Especially if they’re already familiar with Instagram. Yet there isn’t much discussion covering TikTok’s fundamental difference from the Instagram equivalent, Reels.

So, before your brand sinks time into the predominantly Gen-Z app, let’s break down why it does what it does, and what’s different from Instagram.

The quick ABCs of TikTok

TikTok comes in with around:

  • 800 million1 monthly active users worldwide, with 240 million in Southeast Asia2
  • Their largest age group is between 18–34-year-olds1
  • Users spend an average of 52 minutes a day on the app1

The premise of TikTok is that anyone can go viral, and this is largely because of the way the app’s community participates and interacts with content.3

First, the app’s users find new people and brands via a single source, the For You Page (FYP). This is the discovery equivalent of Instagram’s home feed, Explore page, and Reels tab all in one. The For You Page is fuelled by an algorithm entirely focused on keeping consumers watching. The algorithm even evaluates content based on key metrics including engagement velocity, re-watching, and watch time.4

In a nutshell, TikTok is highly user-centric. This encourages users to keep watching and for Creators to create engaging content.

Difference No.1: On TikTok, sound is creative

Music is a core part of TikTok and is where its first difference from Instagram Reels appears.

Reels TikTok
Original music* Instagram prefers users use existing sounds Original sounds are included in TikTok copyright7
Remixes and creativity Strict audio restrictions impact original sound usage and impose barriers upon creativity5 Dozens of remixes available, many of which are not found on Instagram

*Original music includes non-artist and artist sounds. This can be voice overs, voice recordings, licensed music, remixes, etc.

And here is the kicker,

TikTok’s penchant for virality stems from having this creative audio freedom.

Viral trends sprout in response to songs and audio clips that are available to users to “remix, re-purpose, and reimagine in their own creative ways.”7

The implications of this are huge—enough that TikTok has become a channel that revives old music, improves discoverability of new artists, and through their viral trends, catapult Creators to fame.

What TikTok audio does for brands

TikTok’s viral songs have massive impact on brands too. TikTok helps drive “record-high engagement rates”,8 and through a partnered study with Kantar, discovered it is the only platform where ads with audio generate significant lifts in both purchase intent and brand favourability.7

Brands this is news for you.

73% of respondents said they would “stop and look” at ads on TikTok with audio.7

But wait, there is more. Utilising trending songs offer brands the opportunity to improve awareness and their image. According to TikTok’s MRC Data report,3

  • 68% of users say they remember the brand better
  • 58% say they feel a stronger connection to the brand
  • 58% of users also say they’re more likely to talk about the brand or share the ad
  • 62% say they’re curious to learn about the brand.

Here is a key fact: audio really matters here. More so than you might think.

Difference No.2: Trends, micro-trends, and subcultures originate from TikTok

Trends & micro-trends

Let’s begin by defining the difference between a trend and a subculture.

Trends are something, from a dance to food recipes (like the baked feta pasta recipe), that are popular at a point in time. They encourage participation but tend to be fleeting.

Trends largely begin on TikTok and then spread through mainstream channels and culture.

Our behind-the-scenes TikTok expert agrees and adds that “most content pushed out on Instagram are either about filters or joining in on trends which were found on TikTok weeks, if not months, ago.”

Compared to Instagram’s slower trend uptake, TikTok’s trend lifecycles are in-built into the app’s community. Within TikTok, trends or micro-trends can effectively turn into their own native subcultures, or in other words, a highly invested community united through like-minded interests and passions.

One instance of a trend-turned-subculture is #TikTokMadeMeBuyIt. What began as a micro-trend featuring products consumers and creators were influenced into buying escalated into a community on TikTok with massive sales impact. A report by Similarweb tracking product sales noted that

“Beauty products that went viral on TikTok earned an average of 85.3% month-on-month sales growth on Amazon.9

Paula’s Choice is one such brand. After dermatologist TikToker Dr. Muneeb Shah endorsed the Paula’s Choice BHA Exfoliant in a TikTok video (hitting 3.3 million views), sales on Amazon increased 13% month-on-month.9

Subcultures

So, what about subcultures? The opposite can happen where a subculture sows the seeds for wider trends.10

A subculture is a community united by similar passions and interests; it’s often an interest that deviates from the mainstream.

Take #CottageCore for example. This subculture revolves around romanticised western agricultural life and carries a soothing, often nature-inspired air revolving around a sense of comfort. As of 2021,

“#CottageCore (…) garnered over 3.5 billion views on TikTok and spurred various microtrends in fashion, lifestyle, food, and home décor.”11

What began as a subculture has trickled down into mass consumption, where #CottageCore became a massive fashion trend with real-world impact. In 2021 alone, fast fashion retailers stocked thousands of whimsical dresses emulating this trend.

Omnilytics data showed “over 4,000 new dresses tagged under ‘puff sleeves’ at [these] retailers”12 while other defining #CottageCore characteristics like checks patterns were tagged in over 51,000 products.12

Subculture impact is not limited to beauty or fashion, #BookTok is a clear indicator of that. “The #BookTok hashtag has racked up over 5.8 billion views, and some authors have seen a tenfold increase in book sales for works that are often decades old.”13

It’s clear micro-trends and subcultures have a significant impact on not just products, but whole industries.

TL; DR: What should brands take note of?

The short answer comes down to three things. Authenticity. Storytelling. Community interaction.

While audio plays a big role in raising view count, it doesn’t do all the heavy lifting. Our TikTok expert notes, “if an audio fits my idea, I’ll use it. If not, there’s no need to force it.” TikTok at the end of the day is an algorithm that wants to show people what they like.

And people don’t just like viral, catchy hooks—as evidenced by the For You Page’s unique quagmire of entertainment that spans education, inspiration, and even flat-out tragic comedy.

Next up: We’re breaking down how your brand can capitalise on TikTok, how to build a loyal, invested community, and why TikTok account authority matters.

Want to kickstart your TikTok strategy? Get in touch.

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Insight
Feb 25

Creativity: Why you’ll wish you took the leap

Creativity in your ads matter. It’s the meat to an ad’s bones, the “wow” factor, and the secret to an impression that sears itself into memory. Without creativity, there is little room to try something new nor the opportunity to tailor your ads to your audience.

Before you think “personalise and optimise”, you must embrace creative.

Statistics1 show:

  • You have 7 seconds to engage a user on a social platform.
  • Facebook users click on 12 ads every 30 days.
  • Only 16% of advertising is both recalled and correctly attributed to the brand.2

A creatively strong ad is 27% more effective than a weak one. How so?2

  • Compelling ads deliver 11x higher ROI than non-creative campaigns.
    People believe a brand is high-quality and worth their attention because they’re impressed by the effort that went into producing a creative ad.2
  • Creative ads make a brand more competitive.
    The advent of social media upped the need for constant content. This churn in a bid for relevance means simply being present isn’t enough. The brand must stand out.
  • Creative ads reach more people (and save on media spend).
    Ads that elicit a “wow” or some kind of visceral reaction are more likely to be shared organically, especially on social media.

Why creativity impacts the consumer response

What is it about creativity that inspires people to buy product more than its catalogue of attributes and benefits? Harvard wondered that exact same thing. Better still, they conducted a study. In that study, they took apart the elements of creativity and examined which ones linked directly to sales and consumer response.3

More interestingly, of the five elements of creativity examined, the top two forms that drove sales were called elaboration and artistic value.3

  • Elaboration
    An unexpected twist, detail, or extension of a simple idea.
  • Artistic value
    Where an ad is viewed as a piece of art rather than a blatant sales pitch.

If you read only one sentence today, let it be this: the Harvard study found that highly creative ad campaigns, on average, nearly double the sales impact of a euro spent on a non-creative campaign.3

Creativity is more than visual, it’s also copy

Often, we perceive creativity as visual and forget the other stuff. Yet, the underrated hero in any ad campaign is copy. Whether in branding or lead generation, the words you write matter. From the way copy shapes brand identity to the subtle recognition it offers your ads through consistency, copy matters.

A unique brand voice differentiates your brand from the competition; persuasive language incites urgency and emotion. Good, creative copy not only raises a brow, it speaks to your audience. Makes them feel valued, seen, and heard.

To fully leverage the returns creativity offers, tailor both your visuals and copywriting to your target audience.

What is the next step for marketers?

  • Embrace that creativity and digital go hand in hand. Focus on authenticity and what resonates with your audience.4
  • Build for each channel.4 Don’t simply repurpose. Make sure creative is native to the platforms (or even unique).
  • Use analytics to understand what your audience is seeking and how they react to those ads.
  • Test your ad elements one at a time (like a CTA) and don’t be afraid to experiment with different ad versions across platforms. Who knows? Maybe your audience prefers video to static, or comparison to carousel.

Conclusion

Digitisation has made reaching your audience easy, and yet tough, because every brand has gone digital. The key to leveraging digital and differentiating oneself is through embracing creativity. Hook your audience with creativity that sparks, better understand them through the data you collect, personalise your creative assets, and repeat. You’ll get better engagement, better performance, and improved brand recognition. Over time, this could reflect in improved ROI.

Looking for help with personalising your ads? Or to take your creative storytelling to the next level?

Get in touch.

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